ACCOUNT / REGISTER

I want to become a customer or supplier. How do I register?

How nice! You can register via our 'registration form'. Send in the requested documents and we will contact you as soon as possible. The processing of the application takes on average 1 to 3 working days.

Can I change my company details?

Yes, that's possible. Fill in the change form that can be found in your account.

I forgot my password. What now?

You can request a new password via this "Forgot password".

Can I buy from you as a private individual?

We supply to liquor stores, night shops and wholesalers, not to private individuals and catering. Are you looking for a specific product from us? Please contact us or your liquor store to ask for availability.

 

ORDERING AND DELIVERY/ PICK-UP

Ordering

Anker Amsterdam aims to have all export orders ready in 48 hours after confirmation, however subject to:

- size order; number of references

- occupation level warehouse

Delivery

If you choose not to collect your order, Anker Amsterdam Spirits can arrange delivery into your specified bond:

ETA is dependent on possibilities external forwarding company

Please contact your sales representative for more details/ rates.

Pick-up

After your order has been prepared and payment received, your sales representative will provide the loading details.

To guarantee you a loading slot, you have to inform our outbound PHI Logistics: outbound@phi-logistics.nl - 24 hours prior to collection with the following details:

Information of your transport company:

•             Forwarder:

•             Address:

•             Zip code:

•             City:

•             License plate:

•             Loading reference:

 

A product is not in stock. What now?

Of course we try to have this in stock as soon as possible. Do you want to be notified when the item is back? Then click on "give a message" to the article. Unfortunately, we cannot deliver items that are not in stock.

I have a complaint about the delivery. How do I report it?

Go to your account, choose the order in the order history and use the buttons

Deviations and damage must be reported within 24 hours of receipt!

Can I return goods?

You can request a return via the order history in your account. Choose the return button in the order.

Enter the number, type and reason for return. We will assess whether these items can be returned.

Can I also order per bottle?

Yes, you can order per bottle from us. We charge a small surcharge of 0.15 per bottle for this IF the number is not divisible by 6. Same applies for bottles < € 50.

 

PAYMENTS

All orders are based on prepayment, unless otherwise agreed. 

After payment has been received:

- the order will be released for collection;

- shipped to agreed bond location;

- released to your account in external bond.

 

PRICES

I don't see prices?

We only show prices after you have logged in to your account.

 

CONTACT

What are the opening hours?

The office is open on weekdays from 07:30 to 17:30

The warehouse is open on weekdays from 8:00-16:30

What is the address of Anker Amsterdam Spirits?

You can visit us at:

Slego 2
1046BM - Amsterdam

Please contact export@ankeramsterdamspirits.nl for an appointment.

What are the warehouse locations of Anker Amsterdam Spirits:

Delivery address 1 (Main) (AGP) :

Slego 2
1046 BM Amsterdam
The Netherlands
Email: inbound@phi-logistics.nl
Email: outbound@phi-logistics.nl
Opening hours: Monday – Friday 8.00-16.00
Tax warehouse number: NLW0000272629

Delivery address 2 (AGP) :

Slego 1A – Loods 4
1046 BM Amsterdam
The Netherlands
Tax warehouse number: NLW0000356708

How can I contact you?

You can:

  • Use the contact form on the website
  • Call our general export phone number or your account manager directly
    • General phone number export: +31 (0) 20 606 3054
  • Send email to export@ankeramsterdamspirits.nl

 

TERMS AND CONDITIONS

Read our general purchasing and sales conditions here.

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